At Mad Owl Clothing, we aim to ensure your order reaches you quickly, safely, and with full transparency.

Order Processing

• Orders are processed within 1–2 business days after successful payment.
  
• During high-volume periods, processing times may be slightly longer—but we always strive to dispatch as soon as possible.
  

Delivery Timeline

• Standard delivery typically takes 3–7 business days, depending on your location.
  
• Remote or non-metro areas may take additional time.
  
• Once shipped, you will receive a tracking link to monitor your order’s journey.
  

Shipping Partners

• We work with trusted courier partners to ensure timely and secure delivery.
  
• Delivery attempts will be made up to 3 times. If the package is not accepted, it may be returned to us.
  

Delivery Charges

• Shipping charges (if applicable) will be displayed at checkout.
  
• Cash-on-delivery (COD), if available, may include an additional handling fee.
  

Order Verification

• In some cases, we may contact customers for order confirmation to prevent fraudulent or incorrect orders.
  
• Orders may be delayed if we are unable to verify customer details.
  

Return Eligibility

• Customers are eligible to apply for a return within 2 days (48 hours) after the order is marked as delivered.
  
• For complete return, refund, and exchange details, please refer to our Return & Refund Policy.
  

Undelivered or Lost Shipments

• If your order shows delivered but hasn’t reached you, please contact us within 24 hours for assistance.
  
• In case of lost or damaged shipments during transit, we will coordinate with the courier partner to resolve the issue.