At Mad Owl Clothing, your satisfaction matters to us. If you're not fully happy with your purchase, we’re here to help.

Return Eligibility

• Return requests must be made within 48 hours of delivery.
  
• Items must be unused, unwashed, and in their original packaging with tags attached.
  
• Only regular-priced items are eligible for returns. Sale or discounted items are non-returnable.
  

We offer a 2-day return policy from the date of delivery.

How to Request a Return

Email us at madowlclothing11@gmail.com within 48 hours of delivery with:

• Your order number
  
• Item(s) you wish to return
  
• Reason for return
  

Our support team will review your request and share further instructions.

Return Shipping

• Customers are responsible for return shipping charges, unless the item received is defective or incorrect.
  
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
  

Refunds

• After we receive and inspect your returned item, you’ll be notified via email.
  
• Approved refunds will be issued to your original payment method within 5–7 business days.
  
• Shipping charges are non-refundable.
  

Exchange Policy

We offer exchanges in the following cases:

1. Defective or Wrong Product Delivered

• If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
  
• We will arrange a replacement at no extra cost after verifying the issue.
  

2. Size Issue

• If the size doesn’t fit, you may request an exchange for a different size (subject to availability).
  
• Items must be unused, unwashed, and in original condition.
  
• For size exchanges, shipping charges (both ways) may apply.